Yesterday, and in the “spirit of being as open and transparent as possible”, Facebook announced several changes to its platform. Amongst them, developer access to user email addresses, a focus on communication through the stream and inbox, a simplified navigation, more prominent new dashboards and newo Open Graph and Analytics APIs. A few things to [...]

Yesterday, our friends at Tempero, in association with Lithium Technologies, hosted an evening for marketers and brand managers to learn about Social CRM. We were there to share our experience with Facebook pages as social CRM. The presentation from last night can be found below. Facebook Pages as Social CRM

We get questions about Facebook search all the time, so let us share a Frequently Asked Questions on this topic sent to us by Facebook.